Users and Vendors can file complaints through:
• Customer Support Chat: Available on the Platform.
• Email: scommoditypvtltd@gmail.com
• Phone: +91-9007141332
• Service Quality Issues: If a User is dissatisfied with the service provided.
• Vendor Misconduct: If a Vendor behaves inappropriately or does not show up.
• Payment & Refund Issues: If payments are not processed correctly.
• Technical Issues: Problems with the Platform functionality.
• Step 1: Acknowledgment within 24 hours of complaint submission.
• Step 2: Investigation of the complaint by our team.
• Step 3: Resolution provided within 7-10 business days (may vary for complex cases).
• Step 4: If unresolved, Users may escalate the matter to higher authorities or relevant consumer forums.
If multiple complaints are received against a Vendor, we may:
• Issue warnings.
• Suspend or remove the Vendor from the Platform.
• Impose penalties if necessary.
