1. Introduction
Welcome to Sandarv Comodities Pvt Ltd. We operate an online platform that connects customers with service providers ("Service Professionals" or "Vendors"). By using our website and mobile application, you agree to comply with these Terms & Conditions.
PLEASE READ THESE TERMS CAREFULLY BEFORE USING THE PLATFORM.
2. Definitions
• User: Any individual or entity who uses the Platform to avail services.
• Service Professional (Vendor): Independent professionals or businesses registered on our Platform to offer services.
• Platform: Our website, mobile application, and any other digital services provided by Sandarv Comodities Pvt Ltd.
3. Scope of Services
• The Platform facilitates Users in discovering and booking services offered by independent Service Professionals.
• We do not directly provide services but only act as an intermediary between Users and Vendors.
• All transactions between Users and Vendors are solely their responsibility.
4. User Obligations
By using our Platform, you agree to:
• Provide accurate and complete information during registration.
• Use the Platform only for lawful purposes.
• Not engage in any fraudulent activities or misuse of services.
• Abide by all applicable laws and regulations.
5. Vendor Obligations
Vendors registered on our Platform must:
• Maintain valid licenses and qualifications as required by law.
• Deliver high-quality services as per industry standards.
• Not misrepresent their expertise or experience.
• Comply with our cancellation, refund, and dispute resolution policies.
6. Booking & Payments
• Users can book services through the Platform by selecting a preferred Vendor.
• Payments may be collected online through secure gateways or directly by the Vendor, depending on the service.
• The Company may charge a platform fee or commission from the Vendor.
7. Limitation of Liability
• The Company is not responsible for the quality, safety, or legality of services provided by Vendors.
• We do not guarantee the availability or performance of any Vendor.
• Our liability is limited to the amount of service fee (if any) charged by us for using the Platform.
8. Intellectual Property
All content on the Platform, including trademarks, logos, and text, is owned by Sandarv Comodities Pvt Ltd. Users and Vendors are prohibited from copying or using our intellectual property without permission.
9. Termination
We reserve the right to suspend or terminate any User or Vendor account if found violating these Terms & Conditions.
10. Governing Law & Jurisdiction
These Terms are governed by the laws of India. Any disputes arising will be subject to the jurisdiction of courts in Kolkata West Bengal.
12. Amendments
We may update these Terms & Conditions from time to time. Continued use of the Platform after such updates signifies your acceptance of the revised terms.
13. Cancellation Policy
For Users:
• Cancellation before 24 hours of service time: Full refund (if prepaid).
• Cancellation within 24 hours of service time: No refund.
• No-show or failure to provide access: No refund, and full service charges may apply.
For Vendors:
• Vendors must inform Users at least 24 hours in advance if they are unable to provide the booked service.
• Failure to show up or cancel without notice may lead to penalties or removal from the Platform.
Eligible Refunds:
• If the Vendor fails to provide the booked service.
• If the service provided is significantly different from what was promised.
• If cancellation is made by the User before the eligible refund window (as per the Cancellation Policy).
Non-Refundable Cases:
• If a service has already been availed.
• If a User is dissatisfied but does not provide valid reasons.
• If cancellation is made beyond the eligible refund period.
Refund Process:
• Refunds (if applicable) will be processed within 7-10 business days to the original payment method.
• Any disputes regarding refunds must be raised within 48 hours of service completion.
