Return, Refund Policy & Cancellation Policy
Sandarv Commodity Pvt Ltd · Effective 15 April 2025
Every return policy says a lot about how a platform views its buyers. A policy that runs through thousands of words of conditions before telling you what you are actually entitled to is written for the company, not the customer. We believe in thriving differently in Sandarv Commodity.
Below is what applies when something goes wrong with a Sandarv Commodity order, a product that arrives damaged, a service that was not delivered as described, or a change of mind before dispatch. The rules are specific because vague policies create disputes. Read the section that applies to your situation.
1. Return Window
Returns must be initiated within 7 days of delivery. This applies to general items and electronics unless the product page states otherwise. The clock starts on the day the order is marked delivered in the system, not the day you open it.
A few categories sit outside this window entirely. Perishables, personal care products, and custom-made or personalised items are not returnable. If a product listing specifies different terms, those take precedence over the 7-day default.
2. What Qualifies For a Return?
The product must be in its original condition, tags attached, packaging intact, unused. That is the baseline. Two situations override it:
– Defective or damaged products are returnable regardless of original condition, but you will need documentation. An unboxing video is the most useful evidence. Photos of the damage work too, provided they show the product clearly.
– Wrong item delivered, if what arrived is not what was ordered, the return is covered without condition.
Change-of-mind returns are accepted within the window, but return shipping costs fall on the buyer unless the product listing states otherwise. The seller bears that cost only when the return is due to damage or an incorrect item.
3. How to initiate a return?
This require your to go through a few simple steps that include logging in to your account, going to Orders, and after that “selecting” the item you want to return. Choose whether you want a refund or an exchange; exchanges are subject to availability at the time of request. From there, pickup is arranged in serviced areas at no charge. For locations outside the pickup network, you will receive self-ship instructions to the seller's address.
Once the seller receives and inspects the item, processing takes 3 to 5 business days. If the return does not meet the seller's stated condition, such as packaging missing, product showing signs of use, it may be rejected. The seller's return terms on each product page are part of the contract.
4. Refunds
Refunds go to the original payment method by default. At the time of initiating the return, you can also choose store credit or wallet credit if you prefer a faster turnaround.
Online payments are credited within 7 business days after approval
Cash on Delivery 7–10 business days to bank account (account details collected at return)
Store or wallet credit Applied within 24 hours of approval
Shipping charges are not refunded unless the return is due to a damaged or incorrect item. Payment gateway delays are outside our control. If the timeline above has passed and the credit has not appeared, contact your bank first, then reach out to us at contactus@sandarv.com.
5. Partial refunds
Partial refunds come up in four situations: a product arrives with minor damage but remains usable; a service was partially delivered; one item in a multi-item order is returned while the rest are kept; or an overcharge or duplicate payment is identified and corrected.
The refund amount in each case is determined by the vendor after review, not automatically. Here is how the timeline works once a partial refund request is raised:
Verification:2–5 business days from submission
Refund initiation: within 7–10 business days after approval
Credit to the Account: as per your bank or payment provider
Partial refunds do not apply to non-returnable items. If a product shows signs of misuse or is returned without original packaging, eligibility may be void. Fraudulent refund claims result in account suspension and may be referred for legal action.
6. Exchanges
Exchanges are available within 7 days of delivery for size issues, damaged items, and defective products. The item must come back with original packaging and all tags in place.
Personal care products, perishables, and custom orders are not eligible for exchange. To initiate one, go to Orders in your account and follow the exchange flow, or contact support with your order number and the reason. Availability is confirmed at the time of the request. If the item is out of stock, a refund is offered instead.
7. Cancellations
After ordering a particular item, the cancellation window opens up till 24 hours from “order-placement-date”, or “before-dispatch”, whichever option comes first. After an order ships, cancellation is no longer available; the standard return process applies instead.
Products
Cancel within 24 hours of placing the order and before dispatch for a full refund. Post-dispatch, refer to the 7-day return policy.
Services
Services can be cancelled or rescheduled up to 24 hours before the scheduled appointment. The refund outcome depends on where in the process the cancellation falls:
- Cancelled before the professional assigned 100% refund
- Cancelled after professional assigned, before visit, 75% refund
- Cancelled on the professional's arrival, 50% refund
- Service completed, no refund (unless defective or non-compliant)
The cancellation process follows the same steps as a return: log in to your account, go to Orders, and select the relevant item. Choose your reason and preferred refund mode. Once the seller verifies the cancellation, the amount is credited within 3 to 5 business days.
8. Disputes
If a seller rejects a return or refund that you believe is valid, contact our support team at contactus@sandarv.com. Include your order number, a description of the issue, and any documentation you have, such as photos, videos, or chat records with the seller.
We will review the case and mediate where the facts support it. Sandarv Commodity does not guarantee a resolution in every dispute, but we do investigate every complaint that comes with supporting evidence. Sellers who repeatedly deny valid returns are subject to account review.
Questions about a specific order? Write to contactus@sandarv.com or call +91-7860702497.
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